The following are the bases for WSP Environment & Energy's programs to ensure Quality Client CARE: Communication, Advocacy, Responsiveness, and Excellence.

• Quality - WSP Environment & Energy writes clear, technically sound documents based on thorough information and data.
• Continuous Improvement - WSP Environment & Energy sees the continuous improvement cycle as the foundation on which the growth and development of the company are based.
• Client Service - Clients receive work products that are on time, promptly returned phone calls, and competitive pricing.
• Solutions & Successes - WSP Environment & Energy puts its focus on eliminating, not studying, environmental, health and safety problems.

Flat Organization

Every WSP Environment & Energy client has one or two senior professionals who serve as their direct point of contact.

• The WSP Environment & Energy representative is a technical expert who can address a client’s issues; he or she is not an “account representative” or a marketing professional.
• All work is reviewed by the WSP Environment & Energy client representative who is directly accountable for the quality of the product regardless of which WSP Environment & Energy office conducts the work.
• The WSP Environment & Energy client representative has a vested interest in the client’s satisfaction because his or her compensation depends on the client continuing to utilize WSP Environment & Energy .